000			00563nam a2200169Ia 4500
008			220316s9999 xx 000 0 und d
020			_a0138089167
040			_cATVERC
050			_aTX 911.3 .D38 1994
100			_aDavidoff Donald M.
245		0	_aContact : customer service in the hospitality and tourism industry
260			_aEnglewood Cliffs, N.J. _bPrentice Hall Career and Tech. _cc1994
300			_axv, 264 p. : ill. ; 23 cm. _c23 cm
500			_aIncludes glossary and index.
650			_aHospitality Industry -- Customer Services
999			_c3314 _d3314