| 000 | 00536nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 220407s9999 xx 000 0 und d | ||
| 020 | _a9780814473085 | ||
| 040 | _cATVERC | ||
| 050 | _aHF 5415.5 .G35 2006 | ||
| 100 | _aGallagher Richard S. | ||
| 245 | 0 | _aGreat customer connections: simple psychological techniques that guaratee exceptional service | |
| 260 |
_aNew York, N.Y. _bAMACOM _cc2006 |
||
| 300 |
_axvi, 239 p. ; 25 cm. _c25 cm |
||
| 500 | _aIncludes appendix and index. | ||
| 650 | _aCustomer services | ||
| 999 |
_c19224 _d19224 |
||