000 00442nam a2200145Ia 4500
008 220407s9999 xx 000 0 und d
040 _cATVERC
050 _aHF 5415 .L4 F56 1997
100 _aFloyd Bev
245 0 _aCustomer service training and demonstration skills : learner guide
260 _aMelbourne, Victoria
_bACTRAC Products Ltd
_c1997
300 _a14 p. ; 29.5 cm.
_c29 cm
650 _aInformation technology
999 _c18765
_d18765