000			00565nam a2200169Ia 4500
008			220407s9999 xx 000 0 und d
020			_a007136479X
040			_cATVERC
050			_aHF 5415.5 .B47 2001
100			_aBergeron Bryan P.
245		4	_aThe Eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
260			_aNew York _bMcGraw-Hill _cc2001
300			_axi, 261 p. : ill. ; 23 cm. _c23 cm
500			_aIncludes references, glossary and index.
650			_aInternet Marketing
999			_c18454 _d18454