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Great customer connections: simple psychological techniques that guaratee exceptional service

Gallagher Richard S.

Great customer connections: simple psychological techniques that guaratee exceptional service - New York, N.Y. AMACOM c2006 - xvi, 239 p. ; 25 cm. 25 cm

Includes appendix and index.

9780814473085


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HF 5415.5 .G35 2006
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